Service, Cancellation and Refund Policy

Read maddvert policy for service scope, payments, cancellations, refunds, revisions and project pauses.

Scope and payment

Every order should identify deliverables, timeline, revision allowance, payment schedule and client responsibilities. Work begins after the required payment and project information are received.

Cancellation

A cancellation request must be made in writing. Completed work, committed resources, approved purchases and time already spent remain chargeable.

Refunds

Because digital and creative services reserve time and begin producing custom work, payments are generally non-refundable once work has started. If maddvert cancels an uncompleted service, any refund is calculated fairly against work completed and non-recoverable costs, subject to the written order and applicable law.

Revisions and delays

Included revisions are limited to the accepted scope. New directions or additional deliverables may require a revised quote. Client delays in content, feedback, access or approvals may move the delivery date.

Future price changes

maddvert may change future subscriptions, prices or policies. An already-paid order remains governed by the written scope and commercial terms accepted for that order.

Last updated

17 September 2026

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